DELIVERY
Due to the different sizes and weights of some of our items, our delivery charges are calculated based on weight as below:
- 0kg - 1kg: £3.25
- 1kg - 2kg: £4.85
- 2kg - 10kg: £6.65
- 10kg - 20kg: £10.25
Goods over £10 are insured and this may affect the postage and packaging costs. This figure for total delivery cost will be displayed at the checkout.
Products are usually dispatched within 48 hours on standard working days* and delivered by Royal Mail or other suitable courier, we will advise you if a product is to be delayed for any reason.
*note this does not include Mondays when we are closed for business. Excludes the Christmas period.
Some oversized items will be sent via Parcelforce tracked and signed service:
- Up to 2kg: £4.99
- 2kg+: £19.99
We aim to deliver all orders within 3 working days.
RETURNS
We offer a 14 day return policy from the day you receive your order under the following conditions:
Refunds and exchanges may only be made within 14 days of receiving the goods, you must notify us in writing of any damages, faults or other issues within 3 day of receiving the goods.
A re-postage fee will be charged for any exchanges. The re-postage fee will not be charged for items which you have received faulty, damaged or wrongly packaged. The re-postage fee will be the true cost incurred by us to re-post the item to you. Postal prices are available at www.royalmail.com. We will refund the cost of postage back to you if the item was received damaged or faulty, or if we accidentally sent you the wrong item, as long as the return postage costs are reasonable, this is at our discretion.
You must take care of the goods and return them to us in an unused, as new and re-saleable condition. You will have to pay for the costs of returning the goods to us, and will be responsible for arranging this process, unless they were received faulty or damaged, or if we made a mistake when packaging your order.
Misused or abused merchandise will not be considered as defective and will not be considered for an exchange or refund.
If you have paid in advance and require a refund, for example if your order is part fulfilled due to supplier shortages, we will refund your money within 30 days.